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Frequently asked Questions about Bansko, ski hire and ski pass packages

Listed below are the most frequently asked questions by our customers. Read to see if you could find your answer before contacting us! If you havent found your answer please contact us here and we will deal with your question. 

+ How do I use your website

All services that we offer are grouped under different products. Whats included in a package is written in the title of the product. To see the price of what you are looking for, you need to select the options available. For example 6 days, Adult, standard package. The price shows instantly. You can compare between options by clicking on the respective radio buttons.

To book what you have selected, choose your first skiing date and write down in the field "name of tourist" the name under which a voucher will be issued then click "Add to cart" button. To book more than one package/service of the same, just write different name in the field "name of tourist" and click "Add to cart" button again. 

In the top right corner of the website you will see the packages/serices you have added in your cart and can proceed to checkout. You can delete an added package/service or browse the website to add more. You can see the total of your cart and can proceed to checkout. 

In the checkout page you are asked to either login /if you have already an account with us/ or register. Only registered users can shop. Please register, by writing your email and password. By registering you can view all of your orders history and status. Happy shopping!


+ Why should I prebook ski services with you

Because it is easy and saves you time and money.  We avdise you bre-boot all ski&snowboard packages and lessons bofore travelling to avoide paying while in resort.  To book with us is easy. All you need to do is to choose your ski package and pay online with your credit/debit card.  We offer best price for quality and offer all dates available. 

+ Where is your ski shop in Bansko

The ski shop name is BANSKO SKI PLUS easily recognisable on place, 20 meters accross the street from the Cabin Lift /the Gondola/. See the map below


About the SKI SHOP - Bansko SKIPLUS

- Address: Pirin str. 119, Bansko - only 20 meters straigth line to the Cabin Lift - view map. The best and comfortable way to leave and collect your skies each day. No needless walking with ski boots and skies.
- The shop also integrates a cafe-bar with terrace overlooking Kempinski 5* Hotel

The ski equipment is really the newest possible - second season, the skies are waxed and boots are dry, and the freindly professional staff can provide you with talored service and more attention. 

 + When and how do I collect the ski&snowboard packages with you

Upon presetation of your given confirmation of payment through our website our represetative will give you the lift passes and ski equipment. 

+ Where are the ski and snowboard schools

The meeting point of the ski and snowboard schools is at the top station of the cabin lift at the "Meeting Point" sign. Newcomers are assigned to different groups according to their level until 10:00 evry day. The ski school runs between 10:00am to 12:00pm and then again from 13:00pm to 15:00pm. The snowboard school runs betwen 10:00am to 12:00pm. 

+ Do you offer private lessons? 

Yes, we do. You can book a private teacher here.

+ Who are you and where are you based?

We are based in Bansko, Patriarh Evtimii str. 19 /see map/. We are fully licensed touroperator and we offer 24/7 service.  See our touroperator license here.

+ Is my payment with Credit/Debit card secure?

Yes, your payment on our website is absolutly secure. The webiste uses encripted connection with most popular payment gateways such as Paypal and 2checkout. 

+ How to pay with debit or Credit Card?

First choose a payment with Credit or Debit card or Paypal. When you are redirected to secure page, if you dont have an account with papal, you can pay directly with your Card without login. See the picture below 

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